We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same working condition that you received it in and in its original packaging. You will also need to provide us with the receipt or proof of purchase.
To issue a return, you can contact us at info@afripowered.co.za
On acceptance of a return, we will send you a return shipping label as well as instructions on how to send your package. Please note that returns will need to be sent to the following address: 2 Haak en steek Street, Glen Marais, Kempton Park, Gauteng, 1619. Items sent back to us without first requesting a return will not be accepted.
If you have any additional questions regading a return, please contact us at info@afripowered.co.za and we will happily assist.
DAMAGES AND DEFECTS
Please inspect your order upon purchasing/receiving and contact us immediately if the item is defective, damaged or if you received the wrong item. please note, if we are not informed about a damaged/defective product within 7 days we will not be held liable.
EXCHANGES
Please return the product/products you have purchased within 3 days. Once the return is accepted a separate purchase for the new product/products can be made.
REFUNDS
Please note that we will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded within 7 business days.
WARRANTIES
All inverters, batteries and pannels must be installed by a qualified installer and or master electrician with a valid registration with the Department of Labour. A valid electrical certificate of compliance (COC) must be issued once installed, specific to the installation of the backup system or solar system. The installation must be compliant with SANS 10142. Any warranty claim submitted without installation photos, a valid COC and proof of a qualified wireman/installer/master electrician installing the unit, will be rejected and we will render the warranty claim null and void.Please note NO warrenty is provided on any Gel batteries. Please further note repairs can take up to 2-8 weeks depending on the damage.
DISCLAIMER: If you are not able to provide the following you will be held liable and the repair costs will be at your own cost.
In order for your product/products to be approved for repairs, we will need the following:
• Clear photo of the installation done by a qualified individual.
• A valid electrical certificate of compliance (COC)
• Proof of a qualified wireman/master electrician certificate which installed the unit.
The warranty does not cover damage resulting from:
• Power surges
• Under-voltage
• Over-voltage
• Lightning/Hail
• Corrosion
• Sea spray
• Condensation
• Water damage
• Dust or any solid particles
• Sand
• Insects/animals
• Excessive heat exposure
• Weather damage
• Negligence by the installer and or homeowner
• Incorrect installation
• Inadequate protection
• Tampering
• Dirty filters
• Exceeding the maximum power rating, current or voltage for the input solar circuit, DC battery input, AC input and AC output.
• Visible Damages and or damages caused in transit through a courier service.
PLEASE NOTE : WE DO NOT PROVIDE ANY WARRANTY ON GEL BATTERIES, THIS INCLUDES ALL GEL BATTERIES INCLUSIVE OF GEL BATTERIES USED IN OUR PORTABLE BACKUP SYSTEMS.
